General/GettingHelp - Revision history

Chris.collins at 06:54, 1 August 2025

2025-08-01T06:54:17Z

Chris.collins at 06:54, 1 August 2025

2025-08-01T06:54:07Z

Chris.collins at 16:14, 21 July 2025

2025-07-21T16:14:09Z

Chris.collins at 14:55, 2 July 2025

2025-07-02T14:55:18Z

Chris.collins at 14:55, 2 July 2025

2025-07-02T14:55:04Z

Chris.collins at 14:44, 2 July 2025

2025-07-02T14:44:12Z

Chris.collins at 08:44, 2 July 2025

2025-07-02T08:44:20Z

Chris.collins at 08:43, 2 July 2025

2025-07-02T08:43:58Z

Chris.collins at 08:39, 2 July 2025

2025-07-02T08:39:58Z

Chris.collins at 17:26, 1 July 2025

2025-07-01T17:26:56Z

@@ Line 6: / Line 6: @@
 * The names and paths of any relevant files, including job scripts, Jupyter Notebooks, and Virtual Environments etc.
 * Any further background information that you think may be useful (has this task worked previously, what has changed, what you have tried etc).
 The following links will take you to the appropriate forms:

← Older revision		Revision as of 06:54, 1 August 2025
Line 1:		Line 1:
−	Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you -for example when reporting issues please ensure you include the following information:	+	Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you - for example when reporting issues please ensure you include the following information:
−
−	* Job ID
−	* Session ID (if running on Viper OnDemand)

		+	* Full details about the issue you are seeing, what you need to know and the software you want assistance with etc.
		+	* Job ID.
		+	* Session ID (if running on Viper OnDemand).
		+	* The names and paths of any relevant files, including job scripts, Jupyter Notebooks, and Virtual Environments etc.
		+	* Any further background information that you think may be useful (has this task worked previously, what has changed, what you have tried etc).

	The following links will take you to the appropriate forms:		The following links will take you to the appropriate forms:

@@ Line 11: / Line 11: @@
 |- style="vertical-align:top;
 | style="width: 30%" | '''Request Viper Support''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Hubble link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff Support Hub link]
 |- style="vertical-align:top;
 | '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Hubble link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link<br><br>Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use.|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff Support Hub link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]

@@ Line 14: / Line 14: @@
 | '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Hubble link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link<br><br>Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use.|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff Support Hub link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
 |- style="vertical-align:top;
-| '''Request VPN Access''' (this is not managed by the HPC team) || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link]
+| '''Request VPN Access''' <br>(this is not managed by the HPC team) || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link]
 |-
 |}

@@ Line 14: / Line 14: @@
 | '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Hubble link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link<br><br>Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use.|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff Support Hub link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
 |- style="vertical-align:top;
-| '''Request VPN Access''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link]
+| '''Request VPN Access''' (this is not managed by the HPC team) || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link]
 |-
 |}

@@ Line 1: / Line 1: @@
-Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you. The following links will take you to the appropriate forms:
+Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you -for example when reporting issues please ensure you include the following information:
 {| class="wikitable"
 |- style="vertical-align:top;

@@ Line 1: / Line 1: @@
-Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us support you. The following links will take you to the appropriate forms:
+Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you. The following links will take you to the appropriate forms:
-{|
+{| class="wikitable"
-|-
+|- style="vertical-align:top;
-! Help Request !! Student !! Staff
+! Support Request !! Student !! Staff
-|-
+|- style="vertical-align:top;
-| '''Request Viper Support''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Student link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff link]
+| style="width: 30%" | '''Request Viper Support''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Student link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff link]
-|-
+|- style="vertical-align:top;
-| '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Student link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor.<br>Please discuss requirements with them and they can request an account with the corresponding link|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
+| '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Student link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
-|-
+|- style="vertical-align:top;
 | '''Request VPN Access''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Student link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff link]
 |-
 |}