Difference between revisions of "General/GettingHelp"
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| − | Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you. The following links will take you to the appropriate forms: | + | Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you - for example when reporting issues please ensure you include the following information: |
| + | |||
| + | * Full details about the issue you are seeing, what you need to know and the software you want assistance with etc. | ||
| + | * Job ID. | ||
| + | * Session ID (if running on Viper OnDemand). | ||
| + | * The names and paths of any relevant files, including job scripts, Jupyter Notebooks, and Virtual Environments etc. | ||
| + | * Any further background information that you think may be useful (has this task worked previously, what has changed, what you have tried etc). | ||
| + | |||
| + | |||
| + | The following links will take you to the appropriate forms: | ||
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| style="width: 30%" | '''Request Viper Support''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Hubble link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff Support Hub link] | | style="width: 30%" | '''Request Viper Support''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Hubble link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff Support Hub link] | ||
|- style="vertical-align:top; | |- style="vertical-align:top; | ||
| − | | ''' | + | | style="width: 30%" | '''Request Job Extension''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6cbfbd351ba182d07422eac8b04bcb2b Hubble link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=256d39fd1b6182d07422eac8b04bcb3c Staff Support Hub link] |
|- style="vertical-align:top; | |- style="vertical-align:top; | ||
| − | | '''Request VPN Access''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link] | + | | '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Hubble link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link<br><br>Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use.|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff Support Hub link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts] |
| + | |- style="vertical-align:top; | ||
| + | | '''Request VPN Access''' <br>(this is not managed by the HPC team) || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Hubble link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff Support Hub link] | ||
|- | |- | ||
|} | |} | ||
Latest revision as of 06:54, 1 August 2025
Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you - for example when reporting issues please ensure you include the following information:
- Full details about the issue you are seeing, what you need to know and the software you want assistance with etc.
- Job ID.
- Session ID (if running on Viper OnDemand).
- The names and paths of any relevant files, including job scripts, Jupyter Notebooks, and Virtual Environments etc.
- Any further background information that you think may be useful (has this task worked previously, what has changed, what you have tried etc).
The following links will take you to the appropriate forms:
| Support Request | Student Links | Staff Links |
|---|---|---|
| Request Viper Support | Hubble link | Staff Support Hub link |
| Request Job Extension | Hubble link | Staff Support Hub link |
| Viper Account Application | Hubble link Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use. |
Staff Support Hub link Supervisor link for DAIM MSc Accounts |
| Request VPN Access (this is not managed by the HPC team) |
Hubble link | Staff Support Hub link |