Difference between revisions of "General/GettingHelp"

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Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us support you. The following links will take you to the appropriate forms:
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Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you. The following links will take you to the appropriate forms:
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{| class="wikitable"
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|- style="vertical-align:top;
! Help Request !! Student !! Staff  
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! Support Request !! Student !! Staff  
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|- style="vertical-align:top;
| '''Request Viper Support''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Student link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff link]
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| style="width: 30%" | '''Request Viper Support''' || style="width: 35%" | [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=51fcd7a093b8c21001517524fbba1014 Student link] || style="width: 35%" | [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=cb1856289334c21001517524fbba1046 Staff link]
|-
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|- style="vertical-align:top;
| '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Student link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor.<br>Please discuss requirements with them and they can request an account with the corresponding link|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
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| '''Viper Account Application''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=6f290b751b2982d07422eac8b04bcbf1 Student link]<br><br>Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link|| [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=15a44bbd1be582d07422eac8b04bcb5f Staff link]<br><br>[https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=5f7e08cb1b694610998b6204b24bcbbf Supervisor link for DAIM MSc Accounts]
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|- style="vertical-align:top;
 
| '''Request VPN Access''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Student link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff link]
 
| '''Request VPN Access''' || [https://hull.service-now.com/student?id=sc_cat_item&table=sc_cat_item&sys_id=42bcf9bd1b6182d07422eac8b04bcb93 Student link] || [https://hull.service-now.com/staff?id=sc_cat_item&table=sc_cat_item&sys_id=6c2939b91b6182d07422eac8b04bcbef Staff link]
 
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Revision as of 08:39, 2 July 2025

Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you. The following links will take you to the appropriate forms:

Support Request Student Staff
Request Viper Support Student link Staff link
Viper Account Application Student link

Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link
Staff link

Supervisor link for DAIM MSc Accounts
Request VPN Access Student link Staff link