General/GettingHelp
From HPC
Revision as of 14:55, 2 July 2025 by Chris.collins (talk | contribs)
Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you -for example when reporting issues please ensure you include the following information:
- Job ID
- Session ID (if running on Viper OnDemand)
The following links will take you to the appropriate forms:
| Support Request | Student Links | Staff Links |
|---|---|---|
| Request Viper Support | Hubble link | Staff Support Hub link |
| Viper Account Application | Hubble link Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use. |
Staff Support Hub link Supervisor link for DAIM MSc Accounts |
| Request VPN Access (this is not managed by the HPC team) | Hubble link | Staff Support Hub link |