General/GettingHelp

Please raise all requests for support via the University support hub for staff and Hubble for students, providing as much information as possible to help us help you - for example when reporting issues please ensure you include the following information:

• Full details about the issue you are seeing, what you need to know and the software you want assistance with etc.
• Job ID.
• Session ID (if running on Viper OnDemand).
• The names and paths of any relevant files, including job scripts, Jupyter Notebooks, and Virtual Environments etc.
• Any further background information that you think may be useful (has this task worked previously, what has changed, what you have tried etc).

The following links will take you to the appropriate forms:

Support Request	Student Links	Staff Links
Request Viper Support	Hubble link	Staff Support Hub link
Request Job Extension	Hubble link	Staff Support Hub link
Viper Account Application	Hubble link Note: For DAIM MSc students, Viper access is requested by your project supervisor. Please discuss requirements with them and they can request an account with the corresponding link Note: For Undergraduate students, please user the Hubble link above and provide details of your project supervisor in the form and we will get confirmation from them regarding your proposed use.	Staff Support Hub link Supervisor link for DAIM MSc Accounts
Request VPN Access (this is not managed by the HPC team)	Hubble link	Staff Support Hub link