Difference between revisions of "Training/Working Remotely on Viper"
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==Introduction== | ==Introduction== | ||
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To work on Viper remotely off campus, you will need to setup a VPN connection. | To work on Viper remotely off campus, you will need to setup a VPN connection. | ||
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*The University does not track or log your activity outside of its jurisdiction. | *The University does not track or log your activity outside of its jurisdiction. | ||
| − | For security and compliance reasons, not all on-campus services are available via a VPN connection. If you cannot access a service while using the VPN; please contact the | + | For security and compliance reasons, not all on-campus services are available via a VPN connection. If you cannot access a service while using the VPN; please contact the Support portal. |
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| + | ==Windows== | ||
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| + | Instructions on how to download and configure the VPN Client on Windows. | ||
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| + | Follow the procedure below to set up the VPN client: | ||
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| + | * Windows 10 Imaged University of Hull laptops: If your University of Hull laptop is running Windows 10, you do not need to install the VPN to access network drives. Direct Access is built into Windows 10 and should allow you to access network drives off campus | ||
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| + | * Windows 7 users: Please ensure you have Internet Explorer 11 installed in order to connect with the VPN. To download Internet Explorer 11, please visit this Microsoft website - https://www.microsoft.com/en-gb/download/internet-explorer-11-for-windows-7-details.aspx | ||
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| + | If you're not sure what version of Windows you're running: [https://support.microsoft.com/en-gb/help/13443/windows-which-operating-system] | ||
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| + | [https://universityofhull.box.com/s/vdhjmcb1th7a86pcjz476fsev3uw5cbj Download the client installer by clicking here]. | ||
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| + | * When the download completes, run the file by double-clicking it | ||
| + | * The 'BIG-IP Edge Client Setup' will launch. Continue setup as directed | ||
| + | * If prompted, restart your system after installation | ||
| + | * Once your computer has restarted, launch 'BIG-IP Edge Client' from your Start menu | ||
| + | * You will be prompted to enter your University credentials. Only save your password if you are the only person who has access to your device | ||
| + | * Select 'Logon' to start your connection | ||
| + | * Once the connection has been established, the 'BIG-IP Edge Client' will be minimised to the system tray (bottom right of screen, next to the clock). | ||
| + | * You will need to map your network drives, such as G:, T:, X: or Z: using the instructions found in the knowledge items: | ||
| + | * For Windows, see knowledge item KI 000237 | ||
| + | * For Mac OS X, see knowledge item KI 000240 | ||
| + | * To disconnect your session, click the 'F5' icon in your system tray, and select 'Disconnect' | ||
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| + | You will notice that there are two options for connecting: | ||
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| + | Auto-Connect: This will start a VPN session automatically whenever you are connected to a non-University network. This can be useful if your device should always be able to access University network resources (ie. A University owned device used entirely for work purposes). | ||
| + | Connect: This starts a VPN connection on-demand. This can be useful if the device is also used for personal use, and a connection to the University network is not permanently required. | ||
| + | |||
| + | If you find that you can connect, but cannot access resources, despite following instructions to get configured, please do the following: | ||
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| + | * Load Control Panel | ||
| + | * Go to Network and Internet | ||
| + | * Go to Network and Sharing Center | ||
| + | * Go to Change Adapter Settings | ||
| + | * Right click your network adapter and choose Properties | ||
| + | * Select Internet Protocol Version 4 (TCP/IP) | ||
| + | * Ensure that "obtain DNS server addresses automatically" are set in General | ||
| + | * Click OK | ||
| + | * Click Close | ||
| + | * Restart your PC and try connecting, with the VPN client, again. | ||
| + | * If you still can't connect: | ||
| + | * Click Start and type services.msc | ||
| + | * Look for the DNS service and see if it's set to start | ||
| − | + | ==MacOS== | |
| − | + | [https://support.hull.ac.uk/tas/public/ssp/content/detail/knowledgeitem?unid=69576dbb1c484f45b0607ea657d9accf MacOS] | |
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| − | + | ==Linux== | |
| − | + | [https://support.hull.ac.uk/tas/public/ssp/content/detail/knowledgeitem?unid=962d79b5321041b28d0b2100393a7b0c Linux] | |
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==Getting connected== | ==Getting connected== | ||
Revision as of 10:49, 17 January 2020
Introduction
To work on Viper remotely off campus, you will need to setup a VPN connection.
A VPN (Virtual Private Network) is a method of extending a private network (such as the University) over a public network (such as the Internet). It enables you to send and receive data across a public network as though you were directly connected to the private network in a secure way.
The University VPN service operates using a 'split-tunnel' policy. This means:
- Network traffic to/from Unviersity-hosted resources will be handled by the VPN connection.
- Connectivity to your local network and the Internet will continue as normal.
- Geo-located services will not be affected. E.g. the Google Australia page will appear if you connect from Australia.
- The University does not track or log your activity outside of its jurisdiction.
For security and compliance reasons, not all on-campus services are available via a VPN connection. If you cannot access a service while using the VPN; please contact the Support portal.
Windows
Instructions on how to download and configure the VPN Client on Windows.
Follow the procedure below to set up the VPN client:
- Windows 10 Imaged University of Hull laptops: If your University of Hull laptop is running Windows 10, you do not need to install the VPN to access network drives. Direct Access is built into Windows 10 and should allow you to access network drives off campus
- Windows 7 users: Please ensure you have Internet Explorer 11 installed in order to connect with the VPN. To download Internet Explorer 11, please visit this Microsoft website - https://www.microsoft.com/en-gb/download/internet-explorer-11-for-windows-7-details.aspx
If you're not sure what version of Windows you're running: [1]
Download the client installer by clicking here.
- When the download completes, run the file by double-clicking it
- The 'BIG-IP Edge Client Setup' will launch. Continue setup as directed
- If prompted, restart your system after installation
- Once your computer has restarted, launch 'BIG-IP Edge Client' from your Start menu
- You will be prompted to enter your University credentials. Only save your password if you are the only person who has access to your device
- Select 'Logon' to start your connection
- Once the connection has been established, the 'BIG-IP Edge Client' will be minimised to the system tray (bottom right of screen, next to the clock).
- You will need to map your network drives, such as G:, T:, X: or Z: using the instructions found in the knowledge items:
- For Windows, see knowledge item KI 000237
- For Mac OS X, see knowledge item KI 000240
- To disconnect your session, click the 'F5' icon in your system tray, and select 'Disconnect'
You will notice that there are two options for connecting:
Auto-Connect: This will start a VPN session automatically whenever you are connected to a non-University network. This can be useful if your device should always be able to access University network resources (ie. A University owned device used entirely for work purposes). Connect: This starts a VPN connection on-demand. This can be useful if the device is also used for personal use, and a connection to the University network is not permanently required.
If you find that you can connect, but cannot access resources, despite following instructions to get configured, please do the following:
- Load Control Panel
- Go to Network and Internet
- Go to Network and Sharing Center
- Go to Change Adapter Settings
- Right click your network adapter and choose Properties
- Select Internet Protocol Version 4 (TCP/IP)
- Ensure that "obtain DNS server addresses automatically" are set in General
- Click OK
- Click Close
- Restart your PC and try connecting, with the VPN client, again.
- If you still can't connect:
- Click Start and type services.msc
- Look for the DNS service and see if it's set to start
MacOS
Linux
Getting connected
See getting connected on Viper.